Patient Rights

Patient Rights & Our Commitment to You:

We pride ourselves on putting you first. No-one is more important to us than you. If there is anything we can do for you then please ask.

You have the right to the following:

Medical Care and Treatment:

  • Appropriate and timely medical care that is in your best interest
  • Considerate and respectful medical care that acknowledges your spiritual beliefs
  • Care delivered in a clean and safe environment
  • A second opinion without fear of compromise to your care

Information:

  • Information you need and require about your medical condition
  • Information about the staff who will be involved in your care
  • Information about the hospital services and how much they cost

We promise to:

  • Introduce ourselves ad explain what we are doing
  • Answer your questions to the best of our abilities
  • Wash our hands
  • Check you identification band before gining you medication
  • Respond to your call in a timely manner
  • Communicate anout your plan of care

Consent:

  • You are entitled to participate in any decisions about medical investigations and treatments you will receive
  • You will be asked to give your consent before any investigations or treatments are carried out

Feedback/Complaints/Compliments:

UPMC Whitfield values your comments and views about our services. We aim to provide you with the highest levels of service and care. You will be given a satisfaction survey on admission to UPMC Whitfield. You can leave this at the Nurses’ Station or in your room prior to discharge. All Patient Satisfaction Surveys are reviewed and followed up with any complaints by the Director of Quality & Patient Safety.

If you are not happy with any aspect of your care whilst in hospital, please ask to speak with the nurse in charge who will endeavour to resolve the issue or if not escalate it to the Director of Quality & Patient Safety.

We welcome your feedback about the service we provide. If you have any suggestions about any aspect of our service please:

  • Tell a staff member and they will try to help you to solve any problem immediately.
  • Write to or contact the Director of Quality & Patient Safety on 051 337400
  • Add your complaint in the Feedback section of the Patient Satisfaction Questionnaire.

Your comments, suggestions and complaints are welcomed and valued. They allow us to continually improve our services.

We promise to:

  • Pass on any praise and act on comments
  • Handle complaints and personal details in confidence without prejudice.
  • Issue clear written response to every formal written complaint.

If at any stage you feel that your complaint has not been addressed fully or would like to appeal the outcome of your complaint this can be done by detailing your concerns in writing to the Director of Quality & Patient Safety.

Staying in hospital can be an anxiety-inducing experience – you might be feeling nervous or unsure as to what to expect during your procedure with us.

To give you a greater level of confidence in your visit with us, it is important that you know what you can expect from us, what we ask of you, and if you are not happy, how you can make a complaint.

If there is anything you need, or if there are any questions you would like answered, please do not hesitate to ask any member of staff, who will be more than happy to help.

As a patient of UPMC Whitfield, you have the right to the following:

Medical Care and Treatment

  • Appropriate and timely medical care that is in your best interest
  • Considerate and respectful medical care that acknowledges your spiritual beliefs
  • Care delivered in a clean and safe environment
  • A second opinion without fear of compromise to your care

Information

  • Information you need and require about your medical condition
  • Information about the staff who will be involved in your care
  • Information about the hospital services and how much they cost

Consent

  • You are entitled to participate in any decisions about medical investigations and treatments you will receive
  • You will be asked to give your consent before any investigations or treatments are carried out

Request a Callback

If you would like more information about our services please feel free to request a callback by filling in your details here.