Patient Information | Patient Experiences | UPMC Whitfield

Patient Information

To make your admission process to UPMC Whitfield Hospital as smooth and stress-free as possible please review your patient information guide.

Before You Arrive

Pre-Assessment Appointments

Pre-operative assessment is very important to ensure patients have the best outcome following surgery. We provide a nurse-led service, situated on the ground floor of the hospital.

Pre-Procedure Instructions

It’s very important that you follow the instructions you have been given by your consultant and your pre-assessment nurse to prepare for your procedure.

Attending The Joint School

If you are having a joint replacement surgery, you may be required to attend our joint school which is a nurse-led Joint Education Programme.

List of Essentials for Your Packing List

Medical Information

  • A copy of any of your current prescriptions
  • All the medication you are currently taking, including non-prescription medications, herbal and other remedies.
  • Any medication in the original pharmacy dispensed container
  • You must also bring a supply of this medication to cover the duration of your stay in hospital
  • A list of all your allergies to medicines (if any)

It is vital that (upon request) you show all these items to the nurse or doctor. Please ensure that you hand these to the nursing staff on admission for storage in lockable cupboards provided adjacent to your bed.

Please note that it is our policy that nurses administer all medications when you are in hospital. If you have any concerns or questions about your medicines, please ask a member of the nursing staff.

When you are ready to go home, the remainder of the medication that you brought with you will be returned to you. We do not dispense medication from our pharmacy for your discharge. If you are started on any new medications during your stay, a prescription will be issued for you.

Please bring with you any copies of relevant medical or health related information you may have, e.g. x-rays, records, reports.


Personal Items Check List

  • Toiletries
  • Comb or hairbrush
  • Toothbrush and toothpaste
  • Pyjamas/nightdress and loose comfortable clothing
  • A pair of closed-back shoes, flat soled shoes, trainers or well-fitting slippers
  • Spectacles, contact lenses, hearing aid and dentures – try, where possible, to keep these in their protective containers when not in use to ensure that they do not become mislaid
  • Small amount of cash for sundry items
  • Reading materials
  • Something to help you pass the time, such as a laptop, (wi-fi is available free of charge throughout the hospital), books, magazines or puzzles

What Not to Bring With You to Hospital

We would be grateful if you would leave the following at home:

  • Jewellery (other than a wedding band)
  • Please remove all body piercings, nail polish, gel or false nails and make up for your procedure
  • Valuables, for example cheque books, credit/debit cards or large sums of cash
  • Cigarettes or e-cigarettes

We cannot accept liability for loss or damage to any cash or valuables or personal effects, whether they belong to you or your visitors. Where you cannot avoid bringing valuables with you to the hospital, please ensure you’re fully covered by your own insurance. Please note that towels are provided by the hospital.

Special Requirements

  • If you have special dietary, religious or disability requirements, please let us know well in advance of your admission so that we can meet your needs
  • Your privacy – If you do not wish people to know that you are a patient in the hospital or if you would like to restrict your visitors or phone calls, please inform admissions staff or a staff member on your ward

During Your Stay

During your stay at UPMC Whitfield Hospital we will do everything we can to make you feel comfortable. It is important that you are involved in your care as much as you want to be. Please do not hesitate to ask us questions about your admission, treatment or care.

Hygiene & Infection Control

The hospital follows best practice guidelines in order to reduce the risk of infection. There are certain things that you as a patient can do to further reduce infection risks:

  • We request that everybody entering the hospital decontaminate their hands on entering the hospital by using the hand gels provided
  • Hand washing is the most effective way to prevent the spread of germs and infections
  • It is especially important to wash hands after using the toilet or before touching any operation site.
  • Depending on your planned procedure you may be asked to shower/bath with a disinfectant soap to reduce the risk of infection. We also require that patients shower/bath at least on the morning of surgery
  • Let your nurse know if you require fresh linen or towels
  • Ask friends and family who have colds, stomach bugs or other infections not to visit
  • Avoid sitting on other patient’s beds

As part of our infection control policy we ask that you and you visitors are sensitive to the needs of other patients and respond to any requests made to you by the ward staff.

On Arrival at the Hospital

When you arrive at the hospital you will be directed to the Admissions area. This is where you will ‘check in’ to the hospital. We will confirm all your personal and insurance details. It is important that you check that we have your personal details entered correctly – you will be requested to verify this.

Once the admission process is completed, you will be directed to your designated ward where the ward staff will take you through information on your condition, your planned treatment and care. Occasionally we may ask patients to wait in a waiting room whilst we prepare their room. We do our best to minimise this and ask for your patience if it does happen. 

Please note: If you develop COVID-19 within two weeks of your admission to UPMC Whitfield Hospital, contact us immediately. 

At UPMC Whitfield Hospital we take your privacy very seriously.

It is important that you know exactly what we do with Personal and Sensitive Personal Information (“Personal Data”) that you and others provide to us, why we gather it and what it means to you.

We are committed to processing, protecting and respecting all Personal Data about you under national and EU data protection legislation. To lawfully process your Personal Data, we are required to obtain and record explicit consent from you.

If you have concerns about your personal data or wish to make an enquiry or a complaint about a GDPR related issue, please contact UPMC Whitfield’s DPO on or 051-337400.

It is very important that we can clearly and correctly identify you at any given time. Our staff will ask you to repeat certain critical information several times in each patient care area. This includes:

  • Your first name (formal/as per your birth certificate)
  • Your surname
  • Your date of birth
  • Your address
  • What procedure you are scheduled to have today
  • What part of the body/side will the procedure be carried out on

On arrival to the ward you will be shown to your room. A nurse will complete your admission details and conduct some routine measurements and tests and confirm the time of your procedure. This can change due to unforeseen circumstances, but we will always keep you informed.

At this time you will also be issued with an identification (ID) bracelet. Please check the information on your ID bracelet to make sure your name and date of birth are correct.

Including you as a partner in this important process helps us to provide you with a safe experience throughout your stay. Please wear your ID bracelet throughout your hospital stay. If your ID bracelet comes off, please inform your nurse who will issue you with a new one.

Before starting any treatment or investigation or providing personal care to you as a patient, your consent will be requested either verbally or in writing. In the case of medical examination, treatment or investigation, the need for consent is recognised in Irish and international law.

The reason behind obtaining consent is to respect your right as the patient to self-determination (autonomy) – your right to control and decide what happens to your body. Health care professionals have a responsibility to try and maximise your health and well-being whilst minimising harm to you.

Before consenting to any treatment, your consultant will discuss:

  • The nature and purpose of the operation or procedure
  • The benefits and risks of the operation or procedure
  • The possibilities of complications
  • The alternatives to this operation or procedure

We actively encourage both you and your family to participate in any decisions to be made about your care.

If you feel more comfortable having a nominated family member present during key consultations, please let your nurse know so that we can facilitate this.

Throughout your stay the team involved in your care will keep you informed on your treatment and progress.

If you wish to have a chaperone present during any examination or procedure, please let your nurse know.

When your admission to the ward is completed, you will be given a theatre gown to change into in preparation for your surgery.

To help prevent blood clots, you may be asked to wear surgical stockings or prescribed anti-coagulant injections before or after your procedure.

At this time one of our doctors will re-confirm your consent to proceed with surgery and may use a pen to mark the part of your body to be operated on.

Discharge from UPMC Whitfield Hospital

  • Discharge time 12pm (mid-day). Due to admissions & room cleaning you may be requested to wait in the patient lounge while you wait for your transport home
  • On admission to UPMC Whitfield Hospital your discharge planning will be commenced. You will be informed of your estimated discharge date by medical/nursing staff. If you feel you may require continuing care i.e. nursing home/rehab you should have this organised prior to your admission where possible
  • If you require a medical certificate please ask the nursing staff. Please note UPMC Whitfield Hospital certs are valid for two weeks and if you require a cert for a longer period you will need to contact your GP
  • On discharge, your GP will be advised of your treatment and plan of care

    If you should contact COVID-19 within two weeks of your admission to UPMC Whitfield Hospital, please contact us immediately.

Post-Operative Instruction

It is important that you follow the instructions given to you by your consultant and the nursing staff in your discharge pack. Please ensure that you understand these instructions before leaving the hospital. Please do not hesitate to ask any questions at this time.

Prescription for Medication

On your discharge from UPMC Whitfield Hospital you may be given a prescription for medication, this may be for antibiotics or painkillers.

If you think you may have an allergy to the prescribed medication please inform the nurse/doctor of this prior to leaving the hospital so that the prescription may be altered. It is very important that you have the prescription filled at a pharmacy before going home and take the medication as prescribed and in the case of antibiotics be sure to finish the course.


We encourage our patients to take painkillers regularly to begin with as prescribed, even if you are comfortable while resting. This prevents pain increasing unnecessarily when you start to move around after surgery or illness, which is a normal experience. It is much easier to relieve pain if it is dealt with before it gets too bad. Good pain relief can help to prevent complications such as chest infection or leg clots, by enabling you to breathe deeply, cough easily and move around more freely.

At Home

When you return home, it’s important to take it easy. If possible, have someone stay with you the first night to help you as you recover. Follow your discharge instructions carefully.

If you have any problems or concerns, or if you are suffering from any of the symptoms listed below, then please call the number on your discharge advice sheet at any time day or night:

  • Heavy bleeding
  • Intense pain
  • Severe nausea or vomiting
  • Trouble catching your breath
  • Fever

Minimising the Risk of Slips, Trips and Falls

During your stay with us you are requested to wear safe, well-fitted footwear (no backless shoes or backless slippers, no high heels or crocs) at all times. We ask this to ensure that we minimise the risk of falling or slipping following your surgery. More information is available on our Falls Prevention leaflet – which if you have not already received, will be available on admission.

Day Case Surgery

Prior to your admission to the Ambulatory Day Ward please take note of the following:

On leaving the Ambulatory Day Ward after having an anaesthetic/sedation you must be accompanied by a responsible adult. Do not drive or travel alone. If you have a problem arranging transport, please advise the staff at the Ambulatory Day Ward as they will be happy to assist.

It is not necessary to a bring dressing gown but you may prefer to wear one as you will be given a theatre gown with a back opening.

After your procedure you will be staying on the Ambulatory Day Ward for a minimum of two hours before you will be discharged

Payment Information

Confirm Your Insurance & Funding Arrangement

The hospital is a fully participating hospital and so operates a direct settlement arrangement with a number of healthcare insurance providers.

Before admission, please check that your policy covers the treatment that you need. You are responsible for all charges not covered by your insurance company. Please bring evidence of valid insurance cover with you. Insurance Policy Excesses must be paid on admission before any procedure. If you are a self-paying patient or GAA patient, full payment is taken on admission.

All hospital accounts must be settled on admission.

If You Are Self-Funding

Please contact the hospital’s Administration Department on 051 337400 for an estimate of the cost of the treatment being proposed.

It is normal in private medical care for consultants not to be employed by the hospital. Therefore professional fees for consultants and anaesthetists may be invoiced separately to the hospital fees. The hospital amount is payable on admission. The amount quoted will be based on the normal length of stay and tests for your treatment. If additional tests are required or a longer stay is required, an additional bill will be sent to you after you are discharged.

At UPMC Whitfield Hospital we are happy to help patients to determine what, if any cost, they may incur for any procedure. To do this there are a few simple steps

  • Check the name/type of your health insurance plan
  • Check your policy number
  • Confirm with your consultant’s secretary the procedure name and code
  • Contact your insurance provider to ensure there are no exclusions under the terms and conditions of your policy

If you wish to discuss your plan or make an inquiry regarding a self-payment arrangement please call us on 051 337400, Mon – Fri 9am to 5pm with the above details.

Please note that it is the patient’s responsibility to understand their level of insurance cover, particularly as there may be variations of plans, many of which have an “excess” included by the insurer.

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Telephone: 051 337 400
Telephone: 051 337 400

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