Patient & Visitor Information | Accommodation & Facilities | UPMC Kildare

Patients and Visitors

Patients

Please be sure to bring personal identification and insurance information with you when you visit us for tests, outpatient procedures, and overnight stays.

If fasting is required, your consultant or a member of your medical team will advise you ahead of your arrival. If you have a medical condition that would be affected by fasting, such as diabetes, please inform your medical team and follow their instructions.

Although our consultants will endeavour to make your Day Case stay at the hospital as short as possible, there are occasions when you may be in the hospital for the entire day.  We ask that ALL patients are prepared to spend the day at the hospital.  Our staff will keep you well informed. 

All patients having a day care procedure should not drive or drink alcohol for the first 24 hours after your procedure. We would ask that a responsible adult accompany you home after your procedure.

Please arrive at the time indicated on your appointment letter, which should be brought with you to the hospital.

At reception please follow the sign for Admissions into the first waiting area then follow the green steps to the Admissions/Check-in office where the Admissions Secretary will ensure that your documentation/accounts are all in order before your admission to the ward for your procedure.

Remove all jewellery, make-up and contact lenses if applicable.

Patients admitted are facilitated in either a private or semi-private room depending on their insurance cover, availability, or in response to special needs.  If you require accommodation which is not covered by your insurance this may be facilitated following discussion with the Patient Accounts Department.

The Day Ward facilitates admissions specific to speciality e.g. Endoscopy.

Please bring the following items with you:

  • Toiletries
  • Nightwear
  • Dressing gown and slippers (non-slip)
  • Spectacles, contact lenses, dentures, hearing aid (including all containers for each of these)
  • All medications and herbal supplements you are currently taking
  • Medical information including a list of any allergies
  • X-Rays (if required)
  • Reading material

You are advised to leave your valuables at home as UPMC Kildare cannot be held responsible for loss or damage to personal possessions while you are in the hospital.

Please bring your own medication in with you when you come to hospital.  On your admission to hospital, a Registered Nurse will assess your medication and document same in your clinical record.  If your medications are deemed suitable for use they will be stored in a locked cabinet and administered to you during your hospital stay, with your permission.

For new medication, the hospital will supply the medication while an inpatient and if necessary a prescription will be issued on discharge. 

 Please check with your consultant if you may take prescribed medication on the day of your procedure.

You will be asked to sign an informed consent form in circumstances where you require surgical intervention, for certain types of treatment, tests requiring anaesthesia or I.V. sedation, or for the use of blood or blood products. These tests or procedures will have been explained to you by your consultant. If you do not understand the procedure or test you are asked to consent to, tell your nurse and your consultant will be notified.  It is important for you to understand the risks, benefits and alternatives available to you whenever you are undergoing anything other than a minor test (chest x-ray) or treatment (intravenous fluids). 

Parents of children under 18 years will be required to sign a consent on their behalf.

Unless otherwise advised by your Consultant or Anaesthetist you will be informed of your fasting time on your admission letter.  If you have a medical condition which would be affected by fasting i.e. diabetes, please inform your Consultant or any member of the Nursing Staff who will advise you regarding the management of same prior to your scheduled admission date.

  • Bring your child into hospital in light day clothes (tracksuit) or for very early admission you can leave their pyjamas on (not onesies) as the majority of children admitted to UPMC Kildare Hospital are brought to theatre in their own clothes.
  • Bring a favourite blanket or toy, a soother and/or bottle (if used), a spare set of clothes, nappies/wipes, books/colouring books, and games to pass the time.
  • If your child is staying overnight you will need to bring personal items for yourself.  Don’t bring valuables.

  • For children aged 18 years and under, it will be necessary for you to sign an informed consent form in circumstances where they require surgical intervention (if not done in the Outpatients during initial consultation) for certain types of treatment, surgical procedures or the use of blood or blood products. Where the parents of the child being admitted are not married, the child’s mother is deemed the only automatic legal guardian (National Consent Policy Guidelines). Each intervention proposed will be explained to you by your child’s consultant.

All female patients of child bearing age/menstruating are required to have a pregnancy test prior to any surgical procedures. This involves the patient producing a urine sample on admission.

If you have been an inpatient in another hospital in Ireland during the previous six months, or abroad during the previous twelve months, you are required to have three swabs taken – a nasal, a groin, and a throat for MRSA testing. This can be done by your GP or Health Centre.  Alternatively, the hospital also provides this service at a cost of €60. It must be carried out at least four days prior to your admission to UPMC Kildare Hospital.

Patients are assessed on admission to ensure that, if you are at risk of falling, special precautions will be taken by staff to reduce such a risk.

A telephone is situated beside your bed for receipt of incoming calls.  The hospital contact number is 045 982340.

The hospital provides a wireless internet service available throughout the building. Please discuss your requirements with the Ward Staff. The hospital will not accept responsibility for loss or damage to personal laptops/devices.

The use of mobile phones is prohibited in treatment areas as they can interfere with monitoring equipment. 

We at UPMC Kildare Hospital are committed to providing holistic healthcare which is responsive to the physical, psychological, emotional, and spiritual needs of our patients. Appropriate spiritual, pastoral and religious care will be offered to patients, their relatives and carers.

Your consultant will decide when you are ready to be discharged and will advise both you and the nursing staff.   When you are prepared to be discharged please ensure that:

  • You have been instructed sufficiently on post discharge instructions and what to do if you have any difficulties or concerns.
  • You have a procedure-specific information leaflet.
  • You have a prescription (if applicable) and any personal medications are returned to you (if applicable).
  • Any cannula has been removed and dressings are checked.
  • You have a follow up OPD appointment (if applicable).
  • You have a follow up appointment for the removal of any sutures/clips.
  • You have been given a Discharge Letter to give to your G.P.
  • Any x-rays/scans you may have brought with you are returned.
  • All your belongings are packed.
  • You are accompanied by a responsible adult (if applicable). Patients are not permitted to leave the hospital unaccompanied after having a general anaesthetic or IV sedation as part of their procedure.

Wheelchair transportation is available if required to bring you to your vehicle. Please inform the Nurse in Charge when you are leaving.

Should you experience any condition that concerns or causes you alarm, please contact the hospital on the number provided on discharge.

If you feel you need support when in hospital, ask a trusted family member or friend to speak on your behalf. They can ask questions that you may not think of. They may also help remember answers to questions you have asked previously. Make sure your advocate understands your preferences for care and that you have reviewed your consent for treatment with them.

At UPMC Kildare we take your privacy seriously. It is important that you know exactly what we do with personal and sensitive personal information (personal data) that you and others provide us, why we gather it, and what it means to you.

We are committed to processing, protecting, and respecting all personal data about you under national and EU data protection legislation. To lawfully process your personal data, we are required to obtain and record explicit consent from you.

In keeping with the General Data Protection Regulation (GDPR), we have a Data Protection Officer at UPMC Kildare. All requests for patients’ medical records should now be forwarded to our DPO as follows:

Email:    dpo@clanehospital.com
Post:      Susan Rafferty, DPO, UPMC Kildare Hospital, Clane, Co. Kildare.

All requests must include patient’s name, address, date of birth and a form of photo id (passport/driving licence) and must be signed by the patient/parent/guardian. Photographic identification must also be provided when collecting same.

If you are self-funding, please contact us on 045 982312 or email accounts@clanehospital.ie for an estimate of the cost of treatment

Visitors

A friendly and comfortable atmosphere is considered an important part of patient treatment at UPMC Kildare Hospital, so visiting is encouraged. There are no specific visiting hours. However, all visitors are expected to leave by 10 p.m., with the exception of a parent who is staying with a child overnight. If you plan on visiting a patient at UPMC Kildare, we ask that you follow certain guidelines:

No Picking of Flowers with colors

Flowers

Please refrain from bringing flowers into the hospital as they do not comply with Infection Control and Health Safety policies.

No Smoking with colors

No smoking

The hospital has a designated smoking area which is signposted to the front of the building.  We plan to be a smoke free campus by 2022. For fire safety reasons, the use of e-cigarettes is prohibited.

Cold & Flu

Colds and flu

If you are planning to visit a patient and have a cold, symptoms of flu, or other infectious disease, we ask that you avoid visiting UPMC Kildare until you are better.

Fire Safety

Fire safety

In the unlikely event of a fire, please follow the direction of our staff who have been trained in fire safety. If you discover a fire, please contact a member of our staff.

Free car parking is available on the grounds of the hospital.
Buses to and from Dublin stop in front of the hospital regularly.

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Telephone: 051 337 400
Telephone: 051 337 400

Telephone: 045 982300

Telephone: 051 337 444

Telephone: 051 359 757

Carlow Outreach Centre
Telephone: 059 9140236