Business Process Analyst - UPMC

Business Process Analyst

Applications from suitably qualified candidates for the above position is by way of letter of application and curriculum vitae to Fiona Horan, HR Manager

Closing date for receipt of completed applications is Friday, 30 July 2021.

Business Process Analyst

Based at: UPMC Global Technology Operations Centre, Kilkenny

Full Time Permanent

Job Summary

Under the direction of the Department Director, Team Lead, for each assigned project, the Business Process Analyst will provide support and accountability for business process improvement efforts across the organisation. This position will be responsible for monitoring, documenting and reporting progress and performance for defined project objectives and measures as well as for analysis of process variance and other types of business process data.


  • Manage multiple tasks and projects, and forge strong interpersonal relationships within the department, with other departments, and with external audiences.
  • Support business process improvement/ reengineering efforts of all types including the following duties:
  • Analyse business, financial & clinical performance and operational data to establish process understanding.
  • Identify improvement opportunities and develop process control plans.
  • Apply business process improvement frameworks such as the DMAIC model to develop and implement thoughtful, thorough, and effective business process improvement approaches.
  • Perform statistical analysis and then be able to explain findings to a non-technical audience of both internal and external customers and, at times, senior management.
  • Generate necessary project documentation, including meeting minutes, project deliverables, etc.
  • Identify and help resolve potential issues and/or barriers which are critical to the success of a project.
  • Maintain project documents within approved archival systems.
  • Handle project administrative duties including scheduling requirements, SharePoint requirements, etc.
  • Assist in the development of business cases, work plans, communications, etc.
  • Perform cost/benefit analysis.
  • Meet deadlines and turnaround times set by managers and Department Director (these deadlines and turnaround times will, at times, require the employee to work until the project is completed, meaning extended daily work hours, extended work weeks, or both).

Educational and Knowledge Requirements

  • Bachelor’s degree in Business, Mathematics, Statistics, Health Care, Management or related field, with 2 years of data analysis and/or systems configuration experience required OR
  • Master’s degree in related field with one year of data analysis and/or systems configuration experience required.
  • Strong knowledge of Cognos, Crystal Reports, Excel, and other statistical software packages preferred.
  • Experience with recruitment and/or business process systems (IBM Business Process Manager, applicant tracking systems, candidate relationship management tools) preferred.
  • Basic understanding of programming languages (HTML, CSS, Java script, SQL) required.
  • Advanced mathematical skills required.
  • Ability to re-engineer processes to positively impact productivity in terms of timeliness and accuracy required.
  • Ability to analyse financial and clinical results and to comprehend forecasting models required.

Licenses and Certifications Notes

  • PMI’s PMP Certification or Business Architect Certification required.
  • Lean Six Sigma Green Belt Certification required or a comparable program meeting the ASQ Green Belt certification standards.

This job description is intended to be an outline of the areas of responsibility. As the UPMC Global Technology Operations Center and the post holder develop, this job description may be subject to review in light of the changing needs of the Center.

About UPMC

A $23 billion healthcare provider and insurer, Pittsburgh, Pennsylvania-based UPMC is inventing new models of patient-centred, cost-effective, accountable care. Working in close collaboration with the  University of Pittsburgh Schools of the Health Sciences, UPMC shares its clinical, managerial and technological skills worldwide through its innovation and commercialisation arm, UPMC Enterprises, and through UPMC International.

Providing high-quality healthcare in the South East since 2006, UPMC’s operations in Ireland now include UPMC Whitfield Hospital in Waterford, UPMC Kildare Hospital in Clane, UPMC Aut Even Hospital in Kilkenny, the UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapy locations at UPMC Whitfield and in Cork, and the UPMC Concussion Network. UPMC is the Official Healthcare Partner of the GAA and GPA.

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